Size‑Exchange Eligibility
We support size‑exchange service only within 15 days after you receive your parcel. All items for exchange must stay unused, unwashed, undamaged, and keep original tags and complete packaging. Buyers are responsible for both outbound and return shipping fees for size‑exchange requests.
Custom‑sized, customized and specially‑tailored hanfu cannot be exchanged, unless manufacturing quality defects exist.
Exchange Instructions
Please contact our customer support before sending back any goods. Unauthorized returned parcels will not be accepted.
Only for defective / wrong‑item orders: we will cover related shipping cost.
Refund Process
Refund is only available for quality‑defective, wrong‑shipped or damaged‑upon‑arrival goods. After we receive and inspect your returned goods, refunds will be processed within 5‑10 business days to your original payment account. Bank arrival time depends on your local financial institution.
Damaged & Defective Products
If you receive broken, defective or incorrect hanfu items, please submit clear evidence photos within 7 days after delivery. We will offer options including refund, free‑of‑charge replacement or partial compensation according to actual conditions.
Partial Refund Rules
We reserve the right to issue partial refund or reject exchange / refund requests, if returned goods cannot be resold: such as man‑made damage, missing accessories, stains, dirt or worn traces.